FAQs

Frequently asked Questions (FAQs)

 

How to contact us?

 You can fill out this form to contact us here 

I have not received my order.

If after contacting your local post office service (CANADAPOST), you still need assistance regarding locating your order feel free to contact us at  and one of our customerservice@grapearl.com representatives will be happy to assist you. For orders: please contact Canada post at 416-979-3033 (1-866-607-6301 Outside of Canada) with your tracking number and they will be able to help you 

How do I cancel an order?

Contact us at customerservice@grapearl.com within 24 hours to cancel your order.

 

Something is wrong with my order?

Please contact customerservice@grapearl.com stating your order number along with your concerns and photos.

Do we have a physical store?

Unfortunately, not, all transactions are made online thorough our website.

I need my order by a specific date.

if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time

I can’t log into my account?

If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@grapearl.com and we will be glad to help you.

 

How long does it take to process and ship an order?

Delivery and shipping policy

 

How do I return/exchange?

Return policy

 

PRIVACY POLICY

 Privacy policy