Frequently asked Questions (FAQs)
How to contact us?
You can fill out this form to contact us here
I have not received my order.
If after contacting your local post office service (CANADAPOST), you still need assistance regarding locating your order feel free to contact us at and one of our firstname.lastname@example.org representatives will be happy to assist you. For orders: please contact Canada post at 416-979-3033 (1-866-607-6301 Outside of Canada) with your tracking number and they will be able to help you
How do I cancel an order?
Contact us at email@example.com within 24 hours to cancel your order.
Something is wrong with my order?
Please contact firstname.lastname@example.org stating your order number along with your concerns and photos.
Do we have a physical store?
Yes, we have a physical store. use this link to get our store location.
I need my order by a specific date.
if you need your order by a certain day, you need to contact us before ordering to make sure its possible to get the item in time
I can’t log into my account?
If you can’t log in to your account, you probably didn’t create one yet, email us at email@example.com and we will be glad to help you.
How long does it take to process and ship an order?
How do I return/exchange?